Money-Back Guarantee
We offer a 7-day money-back guarantee for all new subscriptions:
- Full refund available within 7 days of purchase
- No questions asked policy for first-time customers
- Refund processed to original payment method
- Processing time: 5-7 business days
Eligible Refund Scenarios
You may be eligible for a refund in the following situations:
- Service does not work on your devices despite technical support
- Significant service outages affecting your viewing experience
- Billing errors or unauthorized charges
- Service does not meet advertised specifications
- Technical issues that cannot be resolved by our support team
Refund Process
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email at contact@247iptv.shop
- Provide your account details and reason for refund
- Allow our team to attempt to resolve any technical issues
- If unresolved, we will process your refund request
Processing Timeline
Refund processing times:
- Request review: 1-2 business days
- Refund approval: 1 business day
- Payment processing: 3-5 business days
- Total time: Up to 7 business days
Non-Refundable Situations
Refunds may not be available in the following cases:
- Violation of our Terms of Service
- Abuse of our refund policy (multiple refund requests)
- Requests made after the 7-day guarantee period
- Services used extensively before refund request
- Refunds for partial subscription periods (pro-rated refunds not available)
Subscription Cancellation
You can cancel your subscription at any time:
- Cancel through your account dashboard
- Contact support for cancellation assistance
- Service continues until end of current billing period
- No automatic refund for unused time (unless within guarantee period)
- Reactivation available at any time
Payment Method Specific Terms
Credit/Debit Cards
Refunds to credit/debit cards:
- Processed to original card used for payment
- May take 5-7 business days to appear
- Contact your bank if refund is delayed beyond this timeframe
Digital Wallets
Refunds to digital wallets (PayPal, etc.):
- Processed to original wallet account
- Usually appears within 1-3 business days
- Check your wallet transaction history
Contact for Refunds
For refund requests or questions about our refund policy:
- Email: contact@247iptv.shop
- WhatsApp: +1 (888) 123-4567
- Live Chat: Available 24/7 on our website
- Response time: Within 24 hours
Need to Request a Refund?
Our support team will help you with your refund request and try to resolve any issues you're experiencing.
Average response time: Under 2 hours • Refund processing: 3-5 business days